Delivery is arranged and carried out by the vendor who sells your order, or you may collect your order from the vendor where pickup is offered. BaytiPlus does not run a courier service, hold stock, or move furniture — the vendor is the seller of record and handles fulfillment.

When your checkout includes items from more than one vendor, your order is split so each vendor fulfills its own part independently, on its own schedule.

Delivery areas, estimated timeframes, and any delivery fees are set by each vendor and shown on their listings or at checkout. Please review them before you order, as they vary from store to store.

Large or heavy furniture may need scheduling, access details, or assembly to be arranged directly with the vendor. If your delivery has special requirements, coordinate them with the vendor before or after you place the order.

Some vendors offer pickup so you can collect your order in person. Where pickup is available, it is shown as an option for that vendor, and the vendor will let you know when your order is ready and where to collect it.

Delivery timing, handling, and the condition of goods on arrival are the vendor's responsibility. BaytiPlus does not guarantee delivery times and is not responsible for delivery delays, failed deliveries, or damage that occurs in transit.

If your order is late, arrives damaged, or has any delivery problem, report it from the order page or by opening a support ticket. BaytiPlus will relay your report to the vendor so they can resolve it. Relaying the report is a facilitation service and does not make BaytiPlus responsible for the delivery.

BaytiPlus provides the storefront and the tools that connect you with vendors and let you track and confirm your order. We are not a party to the delivery of goods and are not responsible for how, when, or whether a vendor delivers.

Nothing on this page limits any rights you may have under applicable consumer-protection law.

Have a question about a delivery? Start on the order page, then open a support ticket from your account or reach us through the contact page on this site.