Returns and refunds are set and handled by the vendor who sells the product. Each vendor is the seller of record for its items and is solely responsible for its own return policy, including whether an item can be returned, the return window, the condition the item must be in, and who covers return delivery.

Because each vendor sets its own terms, return eligibility varies from store to store. Made-to-order, custom, and clearance pieces may not be returnable at all. Check the vendor's return terms on the listing before you order, and reach out to the vendor if anything is unclear.

BaytiPlus displays these listings and provides the tools that connect you with vendors. We do not accept returns, inspect returned goods, or decide whether a return is approved — those decisions belong to the vendor.

After a vendor marks your order as delivered, you have a 7-day window to confirm receipt or report a problem — such as an item that arrived damaged, incorrect, or not as described. You can do this from the order page or by opening a support ticket. If you do nothing within 7 days, the order is automatically confirmed as received.

When you report a problem, BaytiPlus passes the report to the vendor so they can resolve it with you. Relaying your report is a facilitation service — it helps you reach the vendor, but it does not make BaytiPlus responsible for the outcome or for the condition of the goods.

Refunds are issued by the vendor, not by BaytiPlus. Where a refund is agreed, card payments are returned to your original payment method, and refunds for Cash on Delivery orders are arranged directly with the vendor.

BaytiPlus does not guarantee, approve, or fund refunds. Payment tooling that helps a vendor return funds to you is provided for convenience only and does not make BaytiPlus a party to the refund.

BaytiPlus only showcases vendor listings and relays communication between you and the vendor. We are not a party to the sale of goods, and we are not responsible for a vendor's return or refund decisions, or for the condition of the products themselves.

Nothing on this page limits any rights you may have under applicable consumer-protection law. If you and a vendor cannot resolve an issue, contact us and we will do what we can to help the two of you reach a resolution.

Need help with a return or refund? Start on the order page, then open a support ticket from your account or reach us through the contact page on this site.